tag: Amazon Connect Customer
show all- Amazon Connect Customer Now Hooks Up MCP Tools Without Custom Code
- Amazon Connect now auto-saves your draft emails—no more lost work
- Amazon Connect Customer Gets Flow Versioning and Aliasing
- Amazon Connect Customer now previews attachments inline
- Amazon Connect Customer Gets Better Flow Testing – Now You Can Validate Action Outcomes
- Amazon Connect Customer Now Tracks What Actually Matters: Customer Satisfaction and Revenue
- Amazon Connect Customer Gets Two Fresh Agent Workspace Layouts
- Amazon Connect Customer Adds Flow Modules to Agentic Designer
- Amazon Connect Customer Now Auto-Fills After-Contact Work Forms
- Amazon Connect Customer Gets Smart Form Checker for Better AI Evaluations
- Amazon Connect Customer Boosts Data Management for Contact Centers
- Amazon Connect Customer Unlocks Routing Analytics in Data Lake
- Amazon Connect Customer Agents Can Now Team Up
- Amazon Connect Customer Agents Can Now Bid for Their Favorite Shifts
- Amazon Connect Customer Gets Granular Task and Email Capacity Controls
- Amazon Connect Customer Now Evaluates Agents in Malay with AI
- Amazon Connect Customer Dashboards Get Compact Mode for Denser Data Views
- Amazon Connect Customer Brings AI-Powered Analytics to Africa
- Amazon Connect Customer Scheduling Gets Real-Time Metrics Refresh
- Amazon Connect Customer Now Handles Unplanned Absences in Scheduling
- Amazon Connect Customer Gets Flexible Points-Based Scoring for Agent Evaluations
- Amazon Connect Customer Gets Smart Data Extraction for Voice and Chat
- Amazon Connect Customer now lets managers chat with their data
- Amazon Connect Agents Can Now Self-Assign Callbacks from Queue
- Amazon Connect Customer Gets Schedule Adherence Metrics for Better Agent Tracking
- Amazon Connect Customer Gets Speedy Drill-Down for Real-Time Metrics
- Amazon Connect Customer Gets Smarter Capacity Planning with 15 & 30-Minute Intervals
- Amazon Connect Customer Adds Smart Coaching Feedback Tool