tag: Amazon Connect Customer
show all- Amazon Connect Customer Agents Can Now Bid for Their Favorite Shifts
- Amazon Connect Customer Gets Granular Task and Email Capacity Controls
- Amazon Connect Customer Now Evaluates Agents in Malay with AI
- Amazon Connect Customer Dashboards Get Compact Mode for Denser Data Views
- Amazon Connect Customer Brings AI-Powered Analytics to Africa
- Amazon Connect Customer Scheduling Gets Real-Time Metrics Refresh
- Amazon Connect Customer Now Handles Unplanned Absences in Scheduling
- Amazon Connect Customer Gets Flexible Points-Based Scoring for Agent Evaluations
- Amazon Connect Customer Gets Smart Data Extraction for Voice and Chat
- Amazon Connect Customer now lets managers chat with their data
- Amazon Connect Agents Can Now Self-Assign Callbacks from Queue
- Amazon Connect Customer Gets Schedule Adherence Metrics for Better Agent Tracking
- Amazon Connect Customer Gets Speedy Drill-Down for Real-Time Metrics
- Amazon Connect Customer Gets Smarter Capacity Planning with 15 & 30-Minute Intervals
- Amazon Connect Customer Adds Smart Coaching Feedback Tool