Amazon Connect Customer Now Hooks Up MCP Tools Without Custom Code

Amazon Connect Customer just dropped support for Model Context Protocol (MCP) tools in flows through a new External Tool block, letting you wire third-party apps straight into your customer experience without spinning up Lambda functions. The feature rolls out across 9 AWS regions including US East, US West, Canada, Frankfurt, London, and four Asia Pacific zones—so your financial services flows can now grab transaction history or CRM context on the fly.