tag: contact center
show all- Amazon Connect Customer Gets Granular Task and Email Capacity Controls
- Amazon Connect Global Resiliency Gets Active Cross-Region Routing
- Amazon Connect Customer Gets Smart Data Extraction for Voice and Chat
- Amazon Connect Gets Smarter Routing with New Dashboard Insights
- Amazon Connect Customer Gets Speedy Drill-Down for Real-Time Metrics
- Automate Voice Analytics with AWS Lambda and Bedrock