tag: contact center
show all- Amazon Connect now segments customer metrics by lifetime value and repeat-caller status
- Amazon Connect Customer Gets Two Fresh Agent Workspace Layouts
- Amazon Connect Customer Now Auto-Fills After-Contact Work Forms
- Amazon Connect Customer Boosts Data Management for Contact Centers
- Amazon Connect Customer Gets Granular Task and Email Capacity Controls
- Amazon Connect Global Resiliency Gets Active Cross-Region Routing
- Amazon Connect Customer Gets Smart Data Extraction for Voice and Chat
- Amazon Connect Gets Smarter Routing with New Dashboard Insights
- Amazon Connect Customer Gets Speedy Drill-Down for Real-Time Metrics
- Automate Voice Analytics with AWS Lambda and Bedrock