tag: Amazon Connect
show all- Amazon Connect now segments customer metrics by lifetime value and repeat-caller status
- Amazon Connect Now Keeps Your Chat Going Across AWS Regions
- Amazon Connect Customer Profiles Gets Smart Layout Customization
- Amazon Connect Global Resiliency Gets New Visibility Dashboard
- Amazon Connect Custom Metrics Get Fine-Grained Access Control
- Amazon Connect Now Converts Your PDF Evaluation Forms to Digital with AI Magic
- Amazon Connect Custom Metrics API: Define Once, Scale Everywhere
- Amazon Connect's agentic CX designer is now generally available
- Amazon Connect Global Resiliency Gets Active Cross-Region Routing
- Voice-Powered Restaurant Orders with Amazon Connect
- Amazon Connect Gets Smarter Routing with New Dashboard Insights
- Amazon Connect Cases Gets Performance Dashboard for Better Team Insights
- Amazon Connect Cases Now Lets You Export to CSV Like a Boss
- Amazon Connect Gets Audio Boost for Azure Virtual Desktops
- AWS Rolls Out Agentic CX Designer for Amazon Connect and EC2 AMI Watermarks